CLOUD MANAGEMENT
NzingaNet, Inc. is an Information Technology solutions provider focused on small to medium size businesses and government.
What is Included?
- 24x7complete Monitoring of Cloud
- Integration with existing tools or providing a tool with Service Desk
- Unlimited customized dashboards with customer view
- Cloud OS Administration (user and process management)
- Server Management (updates, upgrades & patch management)
- Deployment and controlled redeployment in a crash event
- Analysis of event sand logs to determine RCA with corrective actions
- Provide integration and user support on all supported servers
- Troubleshoot problems with web services, mail services
- Problems logged and resolved asper the SLAs defined
- Manage and monitor server configuration, performance activity
- Document all server configurations
- Hardening servers, in line with security policies
| Cloud Monitoring | Good | Enhanced | Paramount |
|---|---|---|---|
| ServerOS | Yes | Yes | Yes |
| Compute | Yes | Yes | Yes |
| Storage | Yes | Yes | Yes |
| Application | – | Yes | Yes |
| Firewall | – | Yes | Yes |
| DNS | – | Yes | Yes |
| Load balancer | – | – | Yes |
| Database | – | – | Yes |
| Cloud Identity | |||
| Troubleshooting | Yes | Yes | Yes |
| Cloud ID Setup | Yes | Yes | Yes |
| Hybrid ID Setup | Yes | Yes | Yes |
| FedratedID Setup | – | Yes | Yes |
| Role BasedAccessContol | – | – | Yes |
| UserChange | – | – | Yes |
| Cloud Configuration | |||
| Patching | Yes | Yes | Yes |
| Password Reset | Yes | Yes | Yes |
| Auditing Changes | – | Yes | Yes |
| Troubleshooting | – | Yes | Yes |
| Pre-Configure Resources | – | – | Yes |
| Policy Management | – | – | Yes |
| Security | |||
| Antivirus and MalwareDetection | Yes | Yes | Yes |
| ThreatDetection | – | Yes | Yes |
| Deep Security | – | – | Yes |
| Metrics | |||
| Alerts&Thresholds | Yes | Yes | Yes |
| Alert Notification | Yes | Yes | Yes |
| Customised Dashboards | – | Yes | Yes |
| Log Analytics | – | – | Yes |
| Notification | |||
| Yes | Yes | Yes | |
| SMS | – | Yes | Yes |
| Phone | – | Yes | Yes |
| Optimization | |||
| Cloud Consumption Visibilitythrough dashboards | – | Yes | Yes |
| Cloud Usageand Risk Analysis | – | – | Yes |
| Cloud Financial Analysis | – | – | Yes |
| Cloud Support SLA | |||
| SeverityLevel A | 1-2 hours | 0.30 – 1hours | 0.15 – 0.30 hours |
| SeverityLevel B | 2-3 hours | 1- 2 hours | 0.30 – 0.45 hours |
| SeverityLevel C | 3-4 hours | 2 -3 hours | 1-2 hours |
| Resources | |||
| Support Engineer | L1& L2 Access | L1, L2 & L3 Access | L1, L2 & L3 |
| AccessPath | Linear path | Linear path | Direct Access to L2 or L3 |
| Architect | – | Shared | Dedicated |
| Technical AccountManager | – | Shared | Dedicated |