CLOUD CARE SUPPORT
When you sign up for our managed services package we work as an extension of your business so you can fully offload your IT needs to our team
Solution Design
Not sure how your solutions will perform on the Cloud, having trouble choosing the right cloud for the business or just need help with the design. Use Cloud Care services to gain support for your solutions
Administrative
Administrative support is a level up from the basic break fix support. It is primarily to support qualified IT Staff at the Service provider end or the end customer end. This support service help switch cloud configuration and reconfiguration to suite the changing needs.This is only available inthe24x7 Bronze Silver and Gold packages.
Vendor Escalation
Escalation of queries, related to infrastructure, and services will be done by our team so you do not have to worry about navigating complex support agreements.
Technical Support
These services assist customer to overcome their day-to-day technical challenges relating to their solutions on cloud to avoid any extended down time of services if not caused by OEM infrastructure. An L3 engineer quickly assess the problem to recommend corrections and alternatives.
| Features | |||
| Deployments covered | Cloud, Hybrid | Cloud, Hybrid, On-premises | Cloud, Hybrid, On- premises |
| Service Delivery | Remote | Remote | Remote |
| Support Hours | 24×7 | 24×7 | 24×7 |
| Account Management | N/A | Pooled | Dedicated |
| Problem Resolution | 2/4/8 SLA | 1/2/4 SLA | 1/2/4 SLA |
| Package | Good | Enhanced | Paramout | |
| Support hours pack | 20 hours | 50 hours | 100 hours | 200 hours |
| Value Pack | ||||